Head Usher
  • Provide first class service to all patrons and persons at Cain Center for the Arts.
  • Head Usher must be knowledgeable in all roles for the FOH and be able to assist any role when needed.
  • Must be proficient and comfortable to operate computer sofware including E-Tix. 
  • The primary duty of the Head Usher is to assist & support the Theater Ushers and the Event Manager. (give breaks, assist in seating patrons, etc.)
  • Provide information to patrons about Cain Center for the Arts and the specific performance questions (artist information, merchandise, intermission, lenght of show, etc.)
  • When not assisting the Theater Ushers, the Head Usher will roam the lobbiess and courtyard to ensure each patrons needs are met, questions are answered, and facility is clean and presentable.
  • Head Usher will work closely with the Event Manager to determine FOH procedures, FOH cleanliness and staffing needs.
  • Head Usher is to report to duty 30 minutes before the doors open and must remain present 15-30 minutes after the performance is complete or at the discretion of the Event Manager.
  • This position requires standing during the Pre-Performance and Post-Performance..
Usher
  • Provide first-class customer service to all patrons entering the theater.
  • Pre-Performance: Greet patrons with a friendly smile, check patrons tickets to ensure they are in the correct area, assist patrons to their seats. 
  • Be at your assigned location 15 minutes prior to doors opened to assist patrons with questions.
  • During Performance: Monitor assigned seat areas to ensure all theater policies are being followed (no cell phone usage, theater cup policy, and artist recording requests, etc).
  • Post-Performance: Assist patrons to ensure everyone exits the facility safely and picks up any large pieces of thrash in assigned location.
  • Theater Ushers are to report to duty 30 minutes before the doors open and must remain present during the entire performance and for a minimum of 20 minutes after performance to ensure patrons exit safely.
  • Theater Ushers will be stationed inside the theater during the performance to ensure the safety of their area; expected to act responsible and respectful during their entire shift including while in the theater during the performance.
  • Theater Ushers will be standing during Pre-Performance and sitting & standing during Performance and Post-Performance.
Ticket Scanner
  • Provide first-class customer service to all patrons and persons entering Cain Center for the Arts.
  • Ticket scanners are to greet each patron with a smile and scan their ticket either on their phone or on paper and provide assistance to any patron unable to locate their tickets.
  • This includes helping a patron find their digital tickets in their phones wallet or assisting the customer in finding their confirmation email and downloading the ticket to their digital wallet.
  • Ticket scanners must be able to help patrons with general questions such as locating restroom facilities, theater entrances, and Guest Services.
  • Ticket scanners will check out their equipment from the Event Manager at the start of their shift and return at the end of their shift.
  • Ticket Scanners are to report to duty 30 minutes before the doors open and must remain present 30 minutes after the theater doors close for the performance.
  • This position requires standing for the full hour.
Greeters
  • Provide first-class service to all patrons and persons at Cain Center for the Arts.
  • The Greeter will be positioned throughout the lobby and front doors to greet each patron with a smile, ask if they can be of any assistance and ensure patrons have their tickets.
  • The Greeter must be personable and be able to interact with patrons and answer any questions including assisting with location of donor bricks.
  • The Greeter will also ensure the well-being of the courtyard and outside spaces (when opened) of Cain Center for the Arts.  
  • Greeter is to report to duty 30 minutes before the doors open and be in lobby and courtyard available for customer assistance 15 minutes before doors open.
  • Greeter must remain on duty until 15 minutes after the performance starts. This position requires standing and walking for the duration of the shift.
Donor Lounge Attendant
  • Greet all patrons entering the Donor Lounge with a friendly smile.
  • Check patrons credentials to ensure entrance into Donor Lounge is allowed.
  • Attendant must be able to assist customers with general Cain Center for Arts questions (bathroom locations, drink policy in theater, etc).
  • Once performance starts, main responsibility will be assisting donor team in tearing down Donor Lounge.
  • This will include: help clean Donor Lounge, storing any unused food and beverage, and ensuring the area is ready for next performance or event.
  • Donor Lounge Attendant is to report to duty 30 minutes before doors open.
  • Donor Lounge Attendant must remain present through intermission or 30 minutes after performance has started (whichever is first).
  • This position is a sitting position.
Gallery Attendant
  • Provides first class customer service to all patrons in Cain Center for the Arts and the art gallery.
  • Gallery Attendant will primarily be based in the art gallery interacting with patrons before the performance and during the intermission.
  • Gallery Attendant will have general knowledge of current exhibit, classes offered, oversee all art pieces to ensure they are not being touched or tampered with, and answer general questions regarding Cain Center for the Arts classes and programs.
  • Gallery Attendant is to report to duty 30 minutes before the doors open and must remain present through intermission.
  • If no intermission, Gallery Attendant must remain present 15 minutes after performance has started.
  • This position requires standing during the duration of the Pre-Performance and Intermission.

Coat Check / Patio Attendant
  • Provide first-class customer service to all patrons in Cain Center for the Arts.
  • Coat Checkers will be responsible for the safe storage of patrons coats and other personal items patrons may want to check.
  • Coat Checkers must tag and inventory all patrons items and organize and store them in a respectful manner in the proper storage area.
  • Coat Checkers will provide a coat check slip upon receiving the patrons item and the patron will turn in the slip when they are ready to leave.
  • Coat Checkers must retrieve the patrons items in a respectful manner and ensure all items are as they were when they were turned in.
  • Coat Checkers are to report to duty 30 minutes before the doors open and must remain on duty until all items are retrieved by patrons (typically 30 minutes after the performance is complete).
  • This position requires sitting, standing & walking to and from the coat check closest throughout the night. 
  • While the performance is underway, Coat Checkers are expected to remain at Guest Services.
  • Provide Customer Service to patrons who have questions during the performance and assist Head Usher and Event Manager in keeping cleanliness in the FOH.